2/13/2023 0 Comments Mixmax for inbox![]() If your collaborator is a Mixmax user on the Starter plan or above, they will see the email in their Gmail inbox with the Mixmax Collaborator label. Click the chat bubble icon to view new messages in the Sidechat conversation, or click the New Sidechats banner to open your conversation list:Īdding collaborators to the conversation What happens when you add a collaborator? A New Sidechats banner will also appear at the top of your inbox. Click the chat bubble icon to open the existing Sidechat conversation:Įmail threads that have a new Sidechat message display a notification showing the number of unread messages. Click the chat bubble icon to open a new Sidechat where you can add collaborators:Įmail threads with Sidechat active, but no new messages display a filled, grey chat bubble. When you open an email in Gmail, the thread relating to that email will automatically open in the Sidechat tab.Įmail threads without an active Sidechat display an empty grey chat bubble. Clicking on a conversation in the list view will open Sidechat and bring you to the email thread the conversation relates to. While in the Inbox view in Gmail, the Sidechat tab will display a list of conversations where you’ve been added as a collaborator. You can find Sidechat in the Mixmax sidebar. To start collaborating, your colleagues in Sidechat, or hit the 'collaborator' button, and add them there. If you manage a team, stay on top of all customer conversations and provide targeted coaching and feedback in real-time.You move customer conversations forward, get instant feedback where needed, and close deals and renewals faster when everyone is always in the loop.Gone are the days of endless forwards or bcc’s, and taking repeated screenshots of emails and posting them in Slack. This slows down deals, puts renewals at risk, and often creates confusion. Most of your customer conversations take place over email, yet it’s really hard to collaborate with your team on these conversations. Sidechat is available on Starter, Small Business, Growth and Enterprise plans. With Sidechat - You can collaborate with your team on all your customer conversations, directly in email, where you have full context.
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